As Communications Director at WCH, write a follow-up e-mail to the Head of Ward Associates summarizing the decisions you have taken with your reasons:
Please read the picture that I attached and write your idea in regards to each recommendations as agree or disagree:
1) Internal communication
2) Sales reps/ Head Office
3) Customer Services Department
I have attached an example format of email. You need complete the email as I started. You should write specific points that what you agree and why, and what you disagree and why.