Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook. Answer the Discussion Questions at the end of the Case Study. Your responses must be complete, detailed and in APA format. See the sample assignment for expected format and length.1. Outline the specific information that Matt should collect to build a case for improv- ing customer service at Datatronics2. Describe your top ideas for Matt to present to Joel next week. 3. How would Matt get Joel to support his ideas?
NOTE: 4-5 pages, no grammatical errors, good sentence formation, APA Format, in text citations, references, for answering discussion questions Paper body should have : Abstract, introduction, discussion questions, conclusion and references(related to IT Managemet only).
Please use textbook casestudy attached as baseline for all research.